
I’m using again in full force for the first time since 8am Wednesday morning. Oh sure, I dabbled for 20 minutes yesterday and this morning, but that was purely as an emergency, to check for any critical email.
I moved on Wednesday. I guess the video card didn’t like the move, because it died on me. I knew this was the problem after talking to customer service representative #1 at Dell. He was nice. Very helpful. In retrospect, I realize he was helpful because I didn’t have a clue what was going on. He put me through to non-warranty technical support. Apparently it costs $35 for the call and additional fees for any parts and labor required. Since I basically got free technical support from the first guy, why would I pay for this? So I hung up and rushed to Best Buy to buy a new video card, thinking stupidly that they’re all the same.
I couldn’t get the old one out, either, but because I was impatient, I just figured whatever I bought would work and I’d figure out how to get the card out eventually. Miracle of miracles, I did. It didn’t require any screwing. There are blue plastic bits, not unlike a printer, that guide the stupid user (i.e. me) to easily remove and reattach parts.
Sadly, the video card I bought was the wrong kind. I panicked and called Dell technical support to ask what video card I was holding in my hand (since they had all my information already). The guy started trying to troubleshoot the problem. I got hostile. I was in no mood to go through the tech support Q&A again and I asked a very direct question that should have been easy to answer. Man, he got on my nerves. At this point I was on day 3 of my withdrawal and was in no mood. After almost crying (there was definite whining) that I just wanted to know the video card information, he FINALLY gave it to me. I said great, if I ordered it from you, could I get it tomorrow? He said no, the earliest they could ship it was the 24th. I said he was ridiculous and said goodbye. At that point, I searched online (yes, at the Kinkos) to order the part, which I did.
But wait, it gets better. My “man friend” said there are basically two kinds. I said, noooo, Dell’s done something weird and magical and the part I need is really hard to get. I was wrong. He was right. And man, it feels so good to be wrong about stuff like this. I got a generic part (PCI-E, it turns out) and voila, good as new.
So here I am, Saturday afternoon (almost evening!) and feeling ohhhh sooooo goooood right now. I’m listening to Pandora, chatting with Cindy, writing this post, and deciding whether or not I want to join the Y near my new ‘hood. I’ve already transferred some money around, checked my bank balance and put in a request for some work to be done in the apartment. Did I mention I got online about one hour ago?
This is why I don’t have a blackberry. If I’m this bad now, imagine the possibilities with that thing.